Refund policy credits • subscriptions • incidents
This page summarizes the rules for credits, subscriptions, analysis errors, and technical incidents.
Analysis credits
Successful analysis
A credit is consumed only when an analysis completes and a report is generated.
Failed analysis
If the analysis fails or the file cannot be used, no credit is consumed or the credit is automatically restored.
Purchased credits
Purchased and unused credits are not automatically refunded. Requests may be reviewed on a case-by-case basis, especially in case of payment error, duplicate payment, legal obligation, or technical incident attributable to the service.
Subscriptions
Subscriptions can be cancelled at any time from the billing area. Access remains active until the end of the already paid period. Except where required by law, in case of billing error, or technical incident attributable to the service, no automatic prorated refund is applied. If an issue occurs, the user may contact support.
Support request
For any refund, credit restoration, or billing request: support@rganalyzer.com. Please include the account email, payment date, and a description of the issue.